Please write to the following address:
Aéroport Brest Bretagne
In accordance with the directive 2013/11/UE of the European Parliament- and the Council of 30th October 2015 on alternative resolution for disputes between consumers and traders, clients can contact a travel and tourism mediator to find an out-of-court solution if the answer of the customer service is not satisfying.
Contact details, terms and conditions available here : www.mtv.travel.
MTV Médiation Tourisme Voyage
75 823 Paris Cedex 17